got11's commitment to responsible and safe gaming
got11 believes entertainment should always be controlled and enjoyable. Use our responsible gaming tools to set limits and play in a healthy way.
What is responsible gaming and why does it matter
Online gaming is an enjoyable source of entertainment for millions of people. Like any form of entertainment, it should be enjoyed in moderation and with awareness. got11 always puts the wellbeing and financial safety of its users first. We believe responsible gaming is not just a policy — it is our commitment to every member.
At got11 we ensure the platform is only for adults aged 21 or older. Participation by minors is strictly prohibited. We verify age during the account verification process and confirm identity with an ID document when there is any doubt.
When gaming becomes a problem
Most people enjoy gaming as entertainment — a temporary escape from the pressures of everyday life. In some cases, however, gaming can turn from a habit into an addiction. When this happens, a person may spend beyond their financial limits, withdraw from family and friends, and experience increased stress.
got11 understands these issues deeply, which is why our platform includes various tools that help you monitor your gaming behaviour and set limits when needed. For support, contact our 24/7 live chat at any time or send an email to [email protected].
Protection tools and control options
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. A 7-day waiting period applies when increasing a limit, but decreasing a limit is immediate.
Session Time-Out
Temporarily close your account for a set period — from 24 hours up to 30 days. During this time no deposits or gaming are possible, but withdrawals are still allowed.
Self-Exclusion
If you feel you need a long-term break, choose self-exclusion. Options range from 3 months to a permanent ban. Your account will be completely inactive during this period.
Activity History
Your gaming history, deposits, and withdrawals are always available from your account panel. Review your habits and take action if needed.
24/7 Support
got11's support team is available around the clock. Contact us via live chat or at [email protected] — service is available in both Bengali and English.
21+ Age Verification
Age verification is mandatory at registration. When in doubt, identity must be confirmed with a national ID card or passport. Accounts belonging to minors are closed immediately.
Warning signs of problem gaming
If you notice any of the following in yourself, please consider seeking help.
Spending beyond your set budget
If you are spending money you cannot afford to lose in order to recover losses or "win just a little more", please be careful.
Feeling restless when not playing
Finding it hard to stay away from gaming, or feeling irritable and anxious when you cannot play, may be signs of addiction.
Hiding it from family and friends
Lying to or hiding information from loved ones about your gaming habits is an important warning sign.
Spending more time than planned
Sitting down for a quick session and losing track of time for hours — losing that sense of time is a cause for concern.
Playing with borrowed money or savings
Spending money meant for living expenses, your savings, or borrowed funds on gaming can cause serious financial harm.
Problems at work and in relationships
Do not ignore a loss of focus at work or strain in family relationships caused by gaming.
Assess yourself
Ask yourself the following questions — answer honestly:
If you answered "yes" to two or more of the questions above, please contact got11's support team. We are ready to help you without judgment.
How to use got11's protection tools
Account Settings
After logging in, go to Account Settings and look for the "Responsible Gaming" section. You will find all protection tools there.
Setting Limits
Set limits on deposits, bets, or session duration. Once a change request is submitted, it takes effect after review.
Contact Support
For self-exclusion or specialised support, write directly to [email protected] or contact us via live chat.
Review and Assessment
Review your gaming history regularly. got11 automatically sends alerts for unusual activity.
Some tips for financial safety
At got11 the minimum deposit is ৳300 and the minimum withdrawal is ৳500. These limits help encourage smaller-stake play and avoid large financial losses. Withdrawals are generally processed within 1 hour — via bKash, Nagad, Rocket, or bank transfer.
Never think of gaming as a source of income. It is entertainment. Before starting each session, set a budget that, if lost, will have no impact on your daily life. Follow one simple rule — only spend what you can afford to spend on entertainment.
Need help? got11 is always by your side
If gaming feels like a problem, do not hesitate to contact us. Our specialist team will help you take the right steps.
Contact us via live chat View FAQEnjoy got11's gaming world safely with got11
Enjoy got11's best games within responsible limits. Browse our different sections.