got11's Privacy Policy — Your Data Is Our Responsibility
Your personal information is completely safe on the got11 platform. This policy clearly explains what data is collected, why it is collected, and how it is kept secure.
Last Updated: This privacy policy applies to all users of the got11 platform. By using got11's services, you are considered to have agreed to the terms described in this policy.
got11 is a safe and trusted online entertainment platform for gaming enthusiasts in Bangladesh. We believe that your personal privacy is a fundamental right. That is why we always maintain the highest level of transparency when collecting and using your information.
This privacy policy applies to the got11.lat website and all its associated services. The sections below explain in detail how we manage your information, the purposes for which it is used, and what rights you have.
What Data We Collect
We collect several types of information when you register and use services on the got11 platform. The purpose of this data collection is to provide you with the best possible service and to ensure the security of the platform.
Personally Identifiable Information
Information you provide during account creation or the login process:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (where identity verification is required)
- Username and password
Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, Rocket account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Dates and times of withdrawals and deposits
Technical & Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser information and operating system
- Session duration and gaming activity
- Preferred game categories and play style
- Login time and location (at country level)
Purpose of Data Use
got11 uses collected data only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised purposes.
Service Operation & Improvement
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Personalising the gaming experience
- Improving platform performance
- Identifying and resolving technical issues
Security & Fraud Prevention
- Preventing unauthorised access
- Detecting suspicious transactions
- Preventing multiple accounts
- Conducting necessary checks to prevent money laundering and fraud
Communication & Support
- Providing customer support (via 24/7 live chat and email)
- Sending important account-related notifications
- Sending information about bonuses, promotions, and updates (subject to your consent)
- Providing responsible gaming information and support
Ensuring Responsible Gaming
got11 gives the highest priority to responsible gaming. By analysing data about your gaming behaviour, we can identify problematic gaming patterns and provide support where needed.
Data Storage & Security
got11 uses industry-standard security technologies to ensure the safety of your personal information. Our servers and data management practices always follow modern security standards.
Technical Security Measures
- SSL Encryption: All data is encrypted using SSL/TLS technology during transfer.
- Password Hashing: Your password is never stored directly — only its encrypted form is kept.
- Firewall Protection: Advanced firewalls and intrusion detection systems are active.
- Regular Security Audits: Our systems are subject to regular security reviews.
Data Retention Period
Your information is stored only for as long as necessary:
- Active account information is retained for account management purposes.
- Financial transaction data is retained for a specified period in accordance with legal and regulatory obligations.
- Even after an account is closed, some information may be retained for a defined period due to applicable legal obligations.
- When information is no longer needed, it is securely deleted or anonymised.
Important: For the security of your account, never share your password or login details with anyone. No got11 employee will ever ask you for your password.
Sharing Data with Third Parties
got11 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may need to be shared in certain specific situations to operate our services.
When Data Is Shared with Third Parties
- Payment Processors: Financial information required to complete transactions via bKash, Nagad, Rocket, or bank transfer.
- Identity Verification Services: Trusted verification providers engaged in fraud prevention.
- Technology Service Providers: Technology partners who assist in operating the platform and work under strict confidentiality agreements.
- Legal Obligations: In response to a valid legal directive or court order.
Our Commitment: Third parties with whom we share data are contractually bound to comply with got11's privacy standards. Your information will never be sold or leased for marketing purposes.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the got11 website. These are small data files stored in your browser that help improve the platform's functionality.
Essential Cookies (Required)
These cookies are essential for the basic functionality of the website. Without them, the platform does not work properly.
- Maintaining login sessions
- Verifying security tokens
- Remembering language and settings preferences
Analytical Cookies
These cookies help us understand how users interact with the platform and how we can improve our services.
- Which pages are visited most
- Which game categories are popular
- Session length and gaming behaviour
You can manage cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the site.
Your Privacy Rights
Every got11 user has specific rights over their own data. We respect these rights and support you in exercising them.
Right to Access
You can request a copy of the information we hold about you at any time.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you can request a correction.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted (subject to legal obligations).
Right to Restrict Processing
You can object to or restrict the use of your data for specific purposes.
Right to Data Portability
You can request your data in a convenient, machine-readable format.
Withdraw Marketing Communications
You can opt out of receiving promotional messages at any time. Essential transaction-related messages will continue.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request as promptly as possible.
Special Protection for Children's Privacy
got11 strictly follows a 21+ age policy. This platform is intended only for individuals aged 21 or above.
got11 does not knowingly collect personal information from minors. Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
A note to parents — if you suspect that your child has opened an account on got11, please contact us immediately.
Special Protection for Payment Information
bKash, Nagad, Rocket, and bank transfer can be used for financial transactions on the got11 platform. Information related to transactions made through these payment channels is kept under special protection.
Payment Data Protection Guarantee
- Full card numbers or mobile banking PINs are never stored on got11's servers.
- All financial transactions are processed through SSL encryption.
- Payment processors operate while maintaining their own security standards.
- The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
- Successful withdrawals are generally processed within 1 hour.
Report any suspicious transactions or concerns related to account security to our support team immediately.
Privacy Policy Changes & Updates
got11 reserves the right to change or update this privacy policy from time to time. This policy may be revised due to service improvements, legal changes, or changes in business processes.
Notification of Changes
- For important changes, a notification will be sent to the registered email address.
- A clear notice will be published on the website.
- Continuing to use the platform after changes have been made will be considered acceptance of the new policy.
- If you do not agree to the new policy, you have the right to close your account.
It is advised to revisit this page regularly to stay informed about the latest policy.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the got11 support team. We are able to provide assistance in both Bengali and English.
Support Channels
Email:
[email protected]
Live Chat:
24/7 instant support — available through the platform
Website:
got11.lat
For privacy-related requests, write "Privacy Request" in the subject line of your email. Our team will review your request as soon as possible.
Your trust in got11 is our greatest asset. Protecting your privacy is our top priority. got11 is always committed to providing a safe and enjoyable gaming experience.